Delivery Policy

  1. Introduction
    1. This policy contains details of our delivery methods, periods and charges that apply to our products through our website.
    2. This policy does not create legally enforceable rights and obligations, it just indicates our usual practise in relation to the delivery of products.
  2. Delivery
    1. We offer  delivery using parcel force 2nd class to all mainland  UK addresses on  all order’s  and within a 2kg weight limit excluding the Highlands of Scotland.
    2. All other orders will be subject to delivery charges as detailed in section 5.
  3. Delivery methods and Limitations
    1. We will try to deliver within 2 weeks to areas in England, Scotland, Wales with the following exceptions. For deliveries to  Northern Ireland, The Channel Island, Highlands & Islands Of Scotland, Isle Of Wight, and Isle Of Man our service can take up to 28 days.
    2. If you wish to select a next day delivery service we will add the standard charge for this service as charged by the postal service. Your order needs to have been received no later than 10.30am on the day of placing your order.
    3. f you place your order before 10.30am on a working day, these time period’s run from the close of business on that day; if you place your order after 1pm on a working day; or a non-working day, these time periods run from the close of business on the next following working day. However we will do our very best to despatch your order as quickly as possible.
    4. We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of screening checks, we will notify you.
  4. Delivery Charges
    1. Delivery charges will be shown by our website and you should apply the appropriate charge during the checkout process, or alternatively quoted by us.
    2. Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.
    3. Our delivery charges are as follows:
      1. In respect of our parcel delivery , the charge will be £3.90  and within our weight limit of 2kg, to areas in England, Scotland & Wales EXCLUDING Scottish Highlands, Northern Ireland, Channel Isles, Isle Of Man, Isle Of Wight and Scily Isles.
      2. In respect of next day delivery a charge of the standard charge of £26.94  will be applied to England, Scotland & Wales excluding Scottish Highlands, Northern Ireland, Channel Isles, Isle Of Man, Isle Of Wight and Scily Isles.
      3. In respect to the areas excluded in 4.3(b)  we have a two day service ,where a charge of £17.95 would be applied.
      4. Our normal delivery charge for 2nd class parcel post is £  3.90 as per the charge to us from the postal service for all items ordered  within our weight limit of 2kg.
  5. Delivery Problems
    1. If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit we reserve the right to charge you for the actual costs of re-delivery .
    2. An indicative list of the situations where a failure to deliver will be your fault is set out below:
      1. You provide the wrong address for delivery.
      2. There is a mistake in the address for delivery that was provided.
      3. The  address for delivery is not reasonably accessible.
      4. If in person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery.
      5. If in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.